Describes an update to improve diagnostics for the Bluetooth driver in Windows 8.1. Skip to main content. Microsoft Support. Office; Windows. Update to improve Bluetooth driver diagnosis in Windows 8.1. Content provided by Microsoft. Logman update trace -n BthTrace -p Microsoft-Windows-BTH-BTHPORT @REM -- these are. Intel® Dual Band Wireless-AC 7265. Support information for Intel® Dual Band Wireless-AC 7265. Why do I see a different Wi-Fi driver version with my Intel® Wireless 7265 Family adapters? Windows Inbox Drivers for Intel® Wireless Adapters.
Hi, I did a Win10 clean install on the (dell) desktop and my Bluetooth audio streaming broke such that I sometimes I can pair the devices but they cannot connect. Other times I cannot pair the devices. Worked fine in Win7. I did a Win10 upgrade to Win8.1 on the (dell) laptop and it worked perfectly first time - paired, connected and streamed. I decided to perform a clean install on the laptop and the same issue as the desktop.
Bluetooth will sometimes pair the devices but error is 'Couldn't Connect' or the connection just keeps spinning. The 'Bluetooth Hands Free' (playback sound) headset device is disconnected and the options are unavailable so cannot set it as a default or configure or connect it. All Drivers are up-to-date and all services are on and sound is otherwise functioning fine. Something about the clean install Vs upgrade is killing the function. UPDATE 8/10/2015: Uninstalled all Bluetooth Drivers and restarted. Noticed a more current driver (7/14/2014) came in for the Broadcom DW 1550 Bluetooth 4.0 LE deice. Unfortunately, still cannot connect and trying to gets very erratic.
Different error, different times. Things I notice: Cannot turn Bluetooth On/Off (settings button missing), Cant Add the discovered Device (Audio Rotel Amp), Device Event is: 'Device USB VID413C&PID8143 24FD524410D0 requires further installation' Any help would be appreciated???? Hi, Thank you for posting on Microsoft Communities. I will be glad to help you with the issue you have with the computer. I understand the frustration when things don't work the way it should.
I suggest you to check the status of Bluetooth in device manager. Method 1: Check Device Manager. Press Windows + X, click on Device Manager. Check for any exclamation marks in there.
If exclamations mark are there on any device name, try to update them by right clicking on them. Method 2: Follow below steps.
Step 1: Run Hardware and Device troubleshooter. Press Windows + W, Type troubleshooting. From the search list, click on troubleshooting. On the left pane, click on view all.
From the list click on hardware and devices troubleshooter. Follow on screen instructions to complete the troubleshooting. Step 2: Install all Windows updates. Windows Update: Frequently Asked Questions Step 3: Install the Bluetooth driver in compatibility mode.
Download Bluetooth driver from the manufacturers website. Check link below to get instructions how to install driver in compatibility mode: Make older programs compatible with this version of Windows Note: All these links provided above also applies to Windows 10. Hope this information is helpful. Please do let us know if you need further assistance with Windows, we’ll be glad to assist you. Seems I'm suffering from the same issues as the original poster. I just built a new PC, clean install of Windows 10. Windows refuses to play nice with ANY of my BT peripherals (Microsoft Notebook Mouse 5000, Logitech keyboard, Sony headphones, etc).
If I'm lucky, they sometimes appear under Devices. Even luckier if I get them to pair. HOWEVER they cycle between paired & connected, and remain non-functional. (peripheral always remains in pairing mode. Doesn't 'lock in' if you will.) Been tackling this issue for days now with no resolution. Scouring the internet for solutions (various drivers, etc) but none seem to work.
At this point, I'm defeated and considering reverting to Windows 7. From what I've read, people with CLEAN installs are experiencing this problem more than upgraders. I could not get my Bluetooth device to get past 'Paired', Windows 10 kept saying 'Couldn't Connect'.
For what it's worth, I took the same Bluetooth USB stub (for the NFC Homespot Bluetooth Receiver that shows as GT BT Receiver in Windows 10) and unplugged it from my Windows 10 Tower and moved it 5 inches to the left and plugged it into my Linux Ubuntu 14.04.3 LTS file server, it detected it, paired and connected. I just had to go into KDE Audio and Video Settings, pick Music and prefer GT BT Receiver, and I heard music coming out of my home stereo equipment. I can also listen to music by pairing my phone or tablet to the same GT BT Receiver.
So this eliminates the following culprits as being the cause: - my USB plugin - my Bluetooth receiver hooked to my stereo - any radio interference in the room - my stereo equipment - tower vs mobile device compatibility for my Bluetooth device This experiment took me 20 minutes. Perhaps the folks at Microsoft should do the same. I am not being critical, I am just saying that there seems to be something fundamentally flawed when a brand new Windows version cannot do something that my cell phone, tablet and Linux machine can all do easily. And judging by this thread and the recent posts, I am not the only one who had problems.